Learning and DevelopmentEmpowering Your Success Through Learning and DevelopmentAt ICON Dental Partners, we believe that investing in the continuous growth of our team is key to providing exceptional patient care and creating a thriving practice environment. That’s why we offer comprehensive learning and development programs designed to enhance both clinical expertise and the essential soft skills that elevate patient interactions and team dynamics. Elevating Patient Care with The Soft Skills InstituteGreat dentistry goes beyond clinical skills—it’s also about how we connect with patients, communicate effectively, and create positive experiences that build trust and loyalty. That’s where The Soft Skills Institute comes in. Partnering with this renowned program, ICON offers specialized training focused on developing the crucial soft skills that make all the difference in patient relationships. From enhancing communication techniques to mastering conflict resolution and patient engagement, The Soft Skills Institute helps our team members at every level create a welcoming, compassionate, and professional experience for every patient. By honing these vital skills, you’ll not only improve patient satisfaction but also increase treatment acceptance and long-term retention. Our very own JoAn Majors, ICON’s VP of Learning and Development, a highly sought-after speaker, author, and practice development expert has built The Soft Skills Institute from the ground up. Through engaging workshops, seminars, and coaching, JoAn empowers team members to take ownership of their roles, improve internal communication, and elevate practice performance. A Culture of Learning and GrowthAt ICON, we foster a culture where learning and growth are part of our everyday experience. Our commitment to continuous improvement means that you’ll have access to the latest industry advancements, cutting-edge technologies, and the skills you need to grow your career. We support each team member’s professional journey with personalized development plans and regular training opportunities designed to elevate their impact within the practice. Why ICON Dental Partners?By investing in world-class training from experts like The Soft Skills Institute and JoAn Majors, ICON Dental Partners ensures that our team is equipped to provide outstanding patient care and build stronger, more collaborative practices. Whether you’re looking to grow your clinical expertise or develop the soft skills that make a real difference in patient outcomes, we’re committed to supporting your personal and professional success.  Ready to take your skills to the next level?Join ICON and discover the difference that exceptional training and development can make for you, your patients, and your practice. Learn More |
What Our Partners Are Saying"We feel so fortunate to have found JoAn Majors and the Soft Skills Institute and all of the fantastic Online content when training new team members. We all (new and long time existing team members) have benefited by revisiting content for our monthly team meetings. We've gifted her most recent book to many referring practices and utilize the content and principles daily with our team. In addition, I've contacted JoAn for assistance with our annual team planning meeting and have enjoyed some great ideas for engaging the entire team. ICON has provided us with this and several other very helpful resources for doctors, managers, and the whole team.We are seeing better collaboration between our team members, referring Doctors and our patients. Some results include higher production, greater insolvent across the team and other positive developmental results. Many thanks to JoAn Majors and the Icon Leadership team for their help and support as we continue to grow and evolve." Janie Scholes |
